How to Report Faults and Issues in Pigeon Valley

Living in a well-run neighbourhood depends on more than good intentions - it depends on faults being reported quickly, to the right place, so they actually get on the radar and then get fixed. This guide brings together the current contact details and reporting methods for the municipal services our residents use most, so you always know exactly who to call.

Save this page, or better yet, save the numbers below straight into your phone.

Emergency Numbers

For anything urgent and safety-related, use these numbers first:

Emergency (from any cellphone): 112

Emergency Services and Metro Police: 031 361 0000

Emergency Services and Metro Police (temporary number): 031 367 0005

Umbilo Police Station: 031 203 2409

Reporting Municipal Faults

Most day-to-day faults fall under eThekwini's general call centre and email reporting system. Here's how to report each category correctly.

Water, roads, and general infrastructure faults

This covers:

• Water leaks (fresh water)

• Sewage leaks

• Broken pavement

• Missing manhole covers

• Potholes and road damage

• Storm water blockages / flooded roads

• Damaged road signs

• Damaged bus stops

• Trees cutting into power lines

• Tree branch trimming / rotten tree branches

How to report:

Whatsapp number: 073 148 3477

Water and storm water and roads email address: eservices@durban.gov.za, when reporting via email you must attach a picture of the fault and location of the fault.

eThekwini call centre number: 081 311 11 11

Electricity and street lighting faults

This covers:

• Electricity outages

• Street light outages or damage

• Knocked-down street lights

• Cable theft

How to report:

Whatsapp number: 064 761 7930 (new number)

Electricity faults email address: electricity.faults@durban.gov.za, if reporting street poles mention street pole numbers you are reporting

eThekwini call centre number: 081 311 11 11

Illegal dumping

Illegal dumping is the discarding of waste on public or private land outside of designated collection points. It's more than an eyesore — it creates breeding grounds for mosquitoes, rodents, and other pests, poses health and safety risks, lowers property values, and discourages investment and tourism in the area.

How to report:

Email: DSW@durban.gov.za

Direct contact: Phumelele.Ngongoma@durban.gov.za

Cleansing and Solid Waste helpline: 031 311 8804 / 36

Walk-in: Cleansing and Solid Waste reception, 17 Electron Road, Springfield

What residents can do to help:

• Only put refuse out on your scheduled collection day

• Use street litter bins provided in the area

• Report illegal dumping locations, when noticed, to the above and the PVUIP office

Keeping our streets and open spaces free of dumped waste is a shared responsibility, and every report helps.

A Few Tips for Faster Turnaround of Fault Repair

• Take a photo. Whether you're emailing or using WhatsApp, a clear photo of the fault and its exact location speeds things up considerably.

• Note the location precisely. A street address, nearest intersection, or (for street poles) the pole number is needed.

• Keep your reference number. If you report by phone, hold onto the reference number in case you need to follow up.

• Use WhatsApp for convenience. It's often the quickest way to log a fault with a photo attached, without waiting on hold.

• Send your reference to the PV UIP office WhatsApp 072 480 0059, phone 031 205 1269 or email admin@pigeonvalleyuip.durban